The Commissioner shall within twenty days of receipt of such written complaint commence an investigation of the alleged violation and shall within ninety days of the receipt of such written complaint, issue a written finding. The Commissioner shall furnish such findings to the person who filed the complaint and to the chief operating officer of the school cited in the complaint. If the Commissioner finds that there has been a violation of section 5003 of the Education Law, the Commissioner shall take appropriate action. If you are or were a student or an employee of a Licensed Private or Registered Business School in the State of New York and you believe that the school, or anyone representing the school, has acted unlawfully, you have a right to file a complaint with the New York State Education Department.
You may make complaints about the conduct of the school; advertising standards and methods of instruction; equipment; facilities; qualifications of teaching and management personnel; enrollment agreement; methods of collecting tuition and other charges; school license or registration; school and student records; and private school agents. For additional information about the complaint procedures, please refer to the State Education Department's disclosure pamphlet entitled "What You Should Know About Private Licensed Private Schools and Registered Business Schools in New York State." Students can file a complaint, or get additional information by contacting: